Phone in room didn't work so each time we needed to request something we had to go down to the front desk. A/C in room was intermittent and didn't work all night. Requested from front desk twice after the fact, never came and made the bed or brought us new towels. Was not informed you had to request your room to be cleaned/bed made, new towels etc and you had to do it the day before you wanted the service. Beds extremely uncomfortable, pillows even worse. We went last year same time and service was okay.
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